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FAQ 888.554.9699 |
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Frequently Asked Questionsabout Sunday School Direct®Q. How does the standing order program work? Q. How do I notify you of changes? Q. What if I have changes after your deadline? Q. When will we receive our curriculum for the next quarter? Q. When can we start? Q. Our church doesn’t hold Sunday school in the Summer. Can we still qualify for your standing order plan? Q. Can we include lesson commentaries, attendance books, etc., in our standing order? Q. Can we return material that we don't need? Q. How do we pay for the material? Q. Could I get the curriculum cheaper directly from a publisher? Q. Why don’t you have my denominational curriculum? Q. How can you provide free shipping, when most of the publishers themselves won’t do that? Q. What products do you provide beside Sunday school curriculum? Q. If we need something else like communion cups, can we get free shipping on them, too? Q. How does the standing order program work? A. Sunday School Direct® provides an ongoing "standing order" for each customer. Your order for each quarter is anticipated by your prior purchase history. This anticipated order is sent to you in advance for your review. If there are no changes in grade levels or quantities, you will automatically receive your new order in time for the next quarter. If, however, you require changes, simply notify us of that by the date indicated, and your order will be updated accordingly. Q. How do I notify you of changes? A. You may notify us of your changes in whichever way is easiest for you: by toll-free telephone, by fax, e-mail, or regular mail. Q. What if I have changes after your deadline? A. Sunday School Direct® really doesn’t have a "deadline", but a suggested date that makes it easier for us to ensure that you have the material you need in time. If you are unable to advise of changes by that date, we will still make every effort to effect the change as quickly as possible. Q. When will we receive our curriculum for the next quarter? A. We attempt to have the curriculum in your hands at least two Sundays prior to the beginning of each new quarter. This is somewhat dependent on UPS or the Postal Service, as well as having your quantity changes by the time we specify. If unusual circumstances would require, we can also ship by express methods to ensure you have the material on time. The quarterly publication schedule of all publishers is as follows:
A. Anytime. Our normal schedule works on having your order 4-6 weeks ahead of each new quarter. But we will make every attempt to get an initial order to you at anytime, even if the quarter has already started. A. Yes. Just tell us, and we will code your order to be filled only during the Fall, Winter and Spring quarters. The following Fall will pick right up where we left off. Q. Can we include lesson commentaries, attendance books, etc., in our standing order? A. Yes, lesson commentaries ship with the Fall quarter orders, and attendance books can be included in any quarter that you wish. Q. Can we return material that we don't need? A. Yes! We accept returns of any material purchased from us up until the end of the first month of each quarter. All material returned must, of course, be in new, unused condition, and returned at your expense. We will then issue a credit to your account or credit card. Q. How do we pay for the material? A. We accept all major credit cards, money orders, or church checks. Also, if requested, we will extend your church credit on open account, with terms of net 30 days. Click here for credit application form. Q. Could I get the curriculum cheaper directly from a publisher? A. No! Our prices are exactly the same as each publisher’s prices for direct orders, but you don’t have to get only one publisher’s products from us to qualify for those best prices. Q. Why don’t you have my denominational curriculum? A. Unfortunately, a few denominational publishers do not permit us to resell their material. We have attempted to make arrangements with as many publishers as possible in order to allow churches the broadest possible selection. As we reach agreements with additional publishers, we will make their material available to you, as well. It wouldn’t hurt for you to let your denominational publisher know that you would prefer to be able to obtain their material through Sunday School Direct. Q. How can you provide free shipping, when most of the publishers themselves won’t do that? A. Providing Sunday school curriculum is the core of our ministry. We believe so strongly in the ministry of your Sunday school, that we forego a sizable part of our profit in order to provide that benefit to you. (There is a minimum order of $30.00 per quarter required for the free shipping to apply. Note that outside the United States, we may have to charge you part of the shipping costs.) Q. What products do you provide beside Sunday school curriculum? A. While Sunday school curriculum is our main thrust, we also provide a full line of church and Christian products: everything from books, Bibles and music to church baptistries and steeples. We occasionally make some of these available as special purchases, so watch the literature that we send you. You can also check out the full line of products by going to our home page and link to the area of your choice. Q. If we need something else like communion cups, can we get free shipping on them, too? A. Yes! As long as your order can be shipped together with your curriculum, we will ship the whole order free. With a little planning, you can save substantially on all of your church needs.
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